FREQUENTLY ASKED QUESTIONS
Q: HOW DO I SEARCH FOR A PRODUCT?
A: The most relaxing way to shop with us is to browse through the categories from 'Products' at the top of the web-page and then refine what you are looking for by clicking on each section, spilt into product types (i.e. Bento Coffee Table).
Once you have found what you want, click 'buy now', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy :)
Q: I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK, WHAT DO I DO?
A: Some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products a diverse selection, you might just find something similar to the one you were looking for. Alternatively, you could try to contact us for customized products as well.
Q: WILL I HAVE TO PAY VAT ON MY PURCHASE(S)?
A: If you are a personal customer, you would have to pay the VAT tax on your purchase(s). The prices on our website will reflect this at the checkout. This means that if you are buying from a country outside of EU, you would have to pay the VAT in your own country as well. The only case where we could exempt the VAT tax is if you are a corporate customer with a valid VAT number in EU. In that case you are entitled to buy the products as ”Intra-community supply” and have the VAT deducted. In this case please contact our customer service to proceed with your order.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept major credit cards such as Visa, Visa Electron, Maestro, Mastercard as well as PayPal payments.
Q:WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?
A: If you receive the wrong item or something is missing from your order then send us an email to info@onenordic.com and we will sort it out for you, with the right item or a replacement item being sent out as soon as possible.
Q: HOW DO I CANCEL AN ORDER?
A: If you wish to cancel an order before the order has been processed please email us at info@onenordic.com as quickly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns Policy.
Q: WHAT DO I DO IF MY DELIVERY IS DAMAGED WHEN I RECEIVE IT?
A: In rare occasions when you receive the parcel and you notice that it is visibly damaged from transportation (we try our best to avoid this), please report this to One Nordic at info@onenordic.com immediately. Preferably please attach some pictures of the package to your email, which could help us process the issue faster.
Q: HAVE YOU RECEIVED MY RETURNED GOODS?
A: As soon as your return has been processed by our warehouse, we'll email you to let you know. However, in the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with us and we'll get back to you as soon as possible. Please give us the reference number if applicable when contacting us.
Q: DO YOU HAVE A SHOP?
A: We do not believe in the conventional way of having a network of stores. Being digital is one of our core values. We are an online furniture store, which means you can shop with us 24 hours a day, and you don't even have to carry your own shopping home, because we'll deliver it to your front door.
We are also in the process of building a network of places we you can see the products. It can be a café, restaurant or basically any public space. If we are not yet in your city, please do suggest a place for us at info@onenordic.com